Trust & legal center.

1Scope

This Privacy Policy describes how REALO CRE, LLC ("Realo," "we," "us") handles information in connection with the Platform. It applies to our websites, applications, and services that link to it. It does not apply to third-party services we do not control. By using the Platform, you acknowledge this Policy.

2Information we collect

Information you provide

Account and profile details (name, email, company, role, phone), the contents of forms and inquiries, building or portfolio addresses you submit, payment details processed by our payment provider, and any communications you send us.

Information collected automatically

Device and usage data such as IP address, browser type, pages viewed, searches run, referring URLs, timestamps, and interactions with the Platform, collected through cookies and similar technologies described in our Cookie Policy.

Information from other sources

Public records and licensed third-party datasets (described in Data Sources & Attribution), and information from service providers, partners, and integrations you connect.

3How we use information

• To provide, operate, secure, and improve the Platform and its features.
• To create accounts, authenticate users, and provide support.
• To process transactions and manage subscriptions.
• To personalize content and develop analytical products, scores, and models.
• To communicate with you about service updates, security, and — with your consent where required — marketing.
• To detect, prevent, and respond to fraud, abuse, and security incidents.
• To comply with law and enforce our Terms.

Where required, we rely on lawful bases including your consent, performance of a contract, our legitimate interests, and compliance with legal obligations.

4Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and understand usage. You can manage cookies through your browser and, where offered, our preferences tool. For details, see our Cookie Policy.

5How we share information

We do not sell your personal information. We share it only as follows:

• Service providers who process data on our behalf (hosting, analytics, payments, communications) under confidentiality obligations.
• Legal and safety — when required by law, subpoena, or to protect rights, safety, and the integrity of the Platform.
• Business transfers — in connection with a merger, financing, acquisition, or sale of assets, subject to this Policy.
• With your direction — when you choose to share or connect an integration.
• Aggregated or de-identified data that does not reasonably identify you.

6Public records data

The Platform includes information from government and public datasets about properties and their ownership. This information is published by public authorities and is not collected from you. Where the law gives you rights regarding such information, we will honor applicable requests; however, we cannot alter the underlying public record itself. See Data Sources & Attribution for correction requests.

7Data retention

We retain information for as long as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce agreements, after which we delete or de-identify it. Retention periods vary by data type and purpose.

8Security

We use administrative, technical, and physical safeguards designed to protect information, described further in our Security page. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9Your rights & choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. You can update account information in your settings and opt out of marketing emails using the unsubscribe link. To exercise rights, contact privacy@realo.re. We will respond as required by applicable law and may need to verify your identity.

Do Not Track / GPC. Where required, we honor recognized opt-out preference signals such as Global Privacy Control.

10California privacy rights

If you are a California resident, the CCPA/CPRA gives you rights to know, access, correct, delete, and limit certain uses of personal information, and the right not to be discriminated against for exercising them. We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under California law. To exercise these rights, contact privacy@realo.re. You may use an authorized agent.

11Children's privacy

The Platform is intended for businesses and adults. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

12International users

The Platform is operated from the United States and intended for U.S. users. If you access it from outside the U.S., you understand your information will be processed in the U.S., where data-protection laws may differ from those in your location.

13Changes to this Policy

We may update this Policy from time to time. We will post the revised version with a new effective date and, for material changes, provide additional notice where required.

14Contact us

1What cookies are

Cookies are small text files placed on your device when you visit a site. Together with similar technologies such as pixels, local storage, and SDKs, they let the Platform function, remember your choices, and help us understand how the Platform is used.

2Types we use

We do not use cookies for cross-context behavioral advertising.

3Third-party cookies

Some cookies are set by service providers acting on our behalf, such as analytics and payment processors. Their use of information is governed by their own privacy policies.

4Managing cookies

Most browsers let you refuse or delete cookies through their settings. Blocking strictly necessary cookies may prevent parts of the Platform from working. Where required, we present a consent banner that lets you accept or decline non-essential cookies, and we honor recognized opt-out preference signals.

5Changes

We may update this Cookie Policy as our practices evolve. The current version is always posted here with its effective date. Questions: privacy@realo.re.

1Purpose

This Policy protects Realo, its users, and the integrity of the data and infrastructure that make the Platform useful. It applies to everyone who accesses the Platform.

2Prohibited conduct

You agree not to, and not to allow anyone to:

• Use the Platform for any unlawful purpose or in violation of fair housing or anti-discrimination laws (see Fair Housing).
• Copy, resell, redistribute, or commercialize Content, or use it to build a competing dataset or product.
• Scrape, crawl, harvest, or bulk-download data except through features we expressly provide.
• Reverse engineer, decompile, or attempt to access source code or non-public systems.
• Circumvent or probe security, authentication, access controls, usage limits, or paywalls.
• Introduce viruses, malware, or any code intended to disrupt or damage the Platform.
• Misrepresent your identity or affiliation, or impersonate any person or entity.
• Harass, threaten, defame, or harm any individual, or use contact data for unlawful solicitation.
• Interfere with or place an unreasonable load on the Platform's infrastructure.
• Remove, obscure, or alter any proprietary notice or attribution.

3Data & scraping

Automated access — including bots, spiders, and headless browsers — is prohibited unless we authorize it in writing or it is part of a documented API. Even where data derives from public records, the compiled and enhanced Content on the Platform is licensed to you only as set out in the Terms of Service, and may not be extracted in bulk.

4API & rate limits

If you use a Realo API, you must use valid credentials, respect documented rate limits and quotas, and not share or resell access. We may throttle, suspend, or revoke API access to protect the Platform.

5Enforcement

We may investigate suspected violations and take any action we consider appropriate, including warning, throttling, suspending, or terminating access, removing content, and reporting conduct to authorities. We may preserve and disclose information as needed to enforce this Policy or comply with law. Report abuse to abuse@realo.re.

1Our commitment

All New Yorkers deserve fair and equal access to housing. Realo is committed to supporting that principle. We provide tools and information; we do not list, broker, or decide who obtains housing. Users of the Platform are responsible for using it lawfully and without discrimination.

2Applicable laws

Your use of the Platform must comply with all applicable fair housing and anti-discrimination laws, including the federal Fair Housing Act, the New York State Human Rights Law, and the New York City Human Rights Law. The NYC Human Rights Law protects a broader set of classes than federal or state law.

3Protected classes

Under the New York City Human Rights Law, it is unlawful to discriminate in housing based on a person's actual or perceived membership in any protected class, including the following:

Federal and New York State law also protect classes including sex, military status, and status as a victim of domestic violence. In addition, New York City's Fair Chance for Housing Act and New York State law restrict housing decisions based on arrest record, certain conviction history, and sealed records. This list is provided for general awareness and is not exhaustive; the governing statutes and agency guidance control.

4Prohibited use of the Platform

You may not use Realo, its data, scores, filters, or outreach features to:

• Refuse, steer, or limit housing opportunities based on a protected class.
• Make, post, or distribute any statement or advertisement that indicates a preference, limitation, or discrimination based on a protected class.
• Target or exclude individuals or neighborhoods on the basis of a protected class ("steering").
• Build or apply screening criteria that have an unlawful discriminatory purpose or effect.

Realo's analytical outputs are not directives, and using them to facilitate discrimination violates these Terms and the law.

5Lawful source of income

In New York City and State, it is unlawful to refuse housing because a person intends to pay with a lawful source of income, including housing vouchers and government rental assistance. The Platform may not be used to discriminate on this basis.

6Accessibility & reasonable accommodation

Fair housing law requires reasonable accommodations and modifications for people with disabilities. Realo supports these obligations and addresses the accessibility of our own Platform in our Accessibility statement.

7Report housing discrimination

If you believe you have experienced housing discrimination in New York City, you can file a complaint with the New York City Commission on Human Rights by calling 311 or 718-722-3131, or contact the U.S. Department of Housing and Urban Development (HUD). You can also tell us about misuse of the Platform at fairhousing@realo.re.

1Overview

Realo compiles, normalizes, links, and enhances information from public government datasets and licensed third-party providers to produce building profiles, signals, and analytics. We do not create the underlying public records and do not control their accuracy or timing.

2Public sources

Our New York data is drawn from public sources, which include, among others:

Sources, datasets, and coverage change over time. The agencies listed do not sponsor or endorse Realo.

3Licensed & third-party data

Some Content is provided under license from third-party data providers. That Content remains subject to the providers' rights and may carry additional restrictions. Trademarks and dataset names referenced on the Platform belong to their respective owners and are used for identification only.

4Accuracy, timeliness & completeness

5No government endorsement

Realo is an independent platform. Reference to any agency or public dataset does not imply that the agency has reviewed, approved, sponsored, or endorsed Realo or its Content.

6Corrections & removal requests

If you believe Content about a property is inaccurate, note that the authoritative record is held by the issuing agency, and corrections generally must be made there. Where Realo can address a mapping or display issue on its side, or where you have a lawful basis to request removal, contact data@realo.re and we will review the request.

1Respect for intellectual property

Realo does not permit content that infringes copyright. If you believe material on the Platform infringes a copyright you own or control, you may submit a notice as described below.

2Filing a takedown notice

A valid notice under 17 U.S.C. § 512 should include:

1. Your physical or electronic signature.
2. Identification of the copyrighted work claimed to be infringed.
3. Identification of the material you claim is infringing, with enough detail to locate it.
4. Your contact information (address, phone, email).
5. A statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the owner.

3Counter-notice

If your material was removed and you believe that was a mistake or misidentification, you may submit a counter-notice with the elements required by the DMCA. We may restore the material as the statute permits.

4Repeat infringers

Realo will, in appropriate circumstances, disable or terminate the accounts of users who are repeat infringers.

5Designated agent

Notices that do not comply with the DMCA may not receive a response. Misrepresentations may subject you to liability.

1Our approach

Security is built into how we operate. We aim to protect the confidentiality, integrity, and availability of the Platform and the information it holds, using layered safeguards and ongoing review.

2Safeguards

• Encryption of data in transit using current TLS standards, and encryption of sensitive data at rest.
• Role-based access controls and the principle of least privilege for internal access.
• Reputable cloud infrastructure with monitoring, logging, and backups.
• Payment data handled by PCI-compliant processors; we do not store full card numbers.
• Periodic review of our practices and dependencies.

No system is perfectly secure. We cannot guarantee that the Platform will be free from vulnerabilities or unauthorized access.

3Your responsibilities

Use a strong, unique password, keep your credentials confidential, enable available security features, and notify us promptly of any suspected compromise. You are responsible for activity under your account.

4Responsible disclosure

We welcome reports from security researchers. If you discover a vulnerability, please report it privately to security@realo.re with enough detail to reproduce it, and give us reasonable time to remediate before any public disclosure. Please do not access or modify other users' data, degrade the service, or run automated testing that disrupts the Platform. We will not pursue good-faith research conducted within these guidelines.

5Incident notification

If a security incident affects your information, we will notify affected users and authorities as required by applicable law, and take reasonable steps to contain and remediate the issue.

1Our commitment

We want everyone to be able to access the information and tools Realo provides. We treat accessibility as an ongoing responsibility, not a one-time project.

2Standards & ongoing efforts

We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This includes attention to color contrast, keyboard navigation, semantic structure, and screen-reader compatibility. As we add features, we review them for accessibility and address issues we identify.

3Third-party content

Some content is sourced from public records and third-party providers that Realo does not control. We cannot guarantee the accessibility of third-party material but will work to present it as accessibly as we reasonably can.

4Feedback & accommodations

If you encounter an accessibility barrier, or need information in an alternative format, contact accessibility@realo.re. Please describe the issue and the page involved so we can help and improve.